Client Services

Program Management

CRP’s program management capabilities, and its staff’s knowledge of sound program management techniques and practices, places CRP in a key position to support clients’ program needs ranging in complexity and scope. Whether supporting mission-critical priorities, managing technical requirements, or providing specialized T/TA, CRP’s goal is the same: to ensure that its clients’ ROI (return on investment) for program management support meets or exceeds expectations. CRP accomplishes this goal by applying a structured and comprehensive portfolio of methodologies to clients’ specific policy and/or programmatic needs. CRP’s demonstrated success in managing contracts is attributable in large part to its staff’s dynamic understanding of programmatic concepts, processes, competencies, and tools. Well-defined program plans and work schedules—the nucleus of CRP’s program management model—serve as critical success factors and blueprints for the fulfillment of client program objectives. CRP’s program management staff can ably facilitate the tracking of various functions and staff activities, estimate and maximize resource utilization, and adjust project interdependencies while ensuring responsiveness to client expectations.

LOGISTICAL, MATERIAL, AND PUBLICATIONS SUPPORT MANAGEMENT FOR THE NATIONAL CENTER FOR EDUCATION STATISTICS (NCES) The NCES’s National Assessment for Educational Progress (NAEP) is a critical national instrument in assessment and educational reform. In support of NCES/NAEP priorities, CRP manages a comprehensive program of work in collaboration with senior NCES staff members. CRP also collaborates with other NCES/NAEP contractors to include ETS, AIR and Westat in implementing specific phases of the national assessment process. CRP further manages logistical requirements for NCES/NAEP meetings and expert panels, including the National Assessment Governing Board (NAGB). CRP, providing full-time on-site staff, coordinates production support for NCES/NAEP public release reports and manages content review for all NCES/NAEP publications and materials using the NAEP Product Tracking System.


PROGRAM MANAGEMENT SUPPORT TO THE CENTERS FOR THE APPLICATION OF PREVENTION TECHNOLOGIES (CAPT) For the Center for Substance Abuse Prevention (CSAP), within the Substance Abuse and Mental Health Services Administration (SAMHSA), CRP provided program support to SAMHSA/CSAP’s Centers for the Application of Prevention Technologies (CAPTs) in their efforts to transfer substance abuse prevention knowledge, apply prevention skills, and translate prevention science into practice for the prevention field. CRP managed an array of technical support services aimed at advancing policy and programmatic priorities encompassing SAMHSA/CSAP’s Service to Science Initiative, data-driven substance abuse prevention planning, the Strategic Prevention Framework (SPF), and health reform. The scope of activities included Service to Science national, regional, and Native American-focused academies; awarding of Service to Science mini-subcontracts (in excess of $4 million) for building evaluation capacity; travel coordination for CAPT expert consultants; Web-based training; logistics support to conferences, meetings, and workshops; prevention and wellness listening sessions; and the development of publications and other resource materials.


PROGRAM SUPPORT MANAGEMENT FOR THE STRATEGIC INITIATIVE ON RETURNING VETERANS AND MILITARY FAMILIES OF THE SUBSTANCE ABUSE AND MENTAL HEALTH SERVICES ADMINISTRATION (SAMHSA) Among SAMHSA’s goals and priorities is the implementation of its Strategic Initiative on Returning Veterans and Military Families. Since 2006, CRP has been one of SAMHSA’s principal partners in working to ensure that needed behavioral health services are accessible to our nation’s service members, particularly its returning veterans and that the outcomes of those services are successful. CRP coordinated and managed all aspects of the nation’s first behavioral health conference on returning veterans and their families, jointly sponsored by SAMHSA and the U.S. departments of Defense and Veterans Affairs. CRP also managed SAMHSA’s follow-up national conference and inaugural policy academy in 2008, both of which emphasized an interactive and iterative strategic-planning process aimed at enhancing behavioral health systems and services for returning veterans and their families. Each event was conceptualized and planned by military and civilian inter-agency planning committees whose logistical arrangements were coordinated and managed by CRP.